New Delhi [India], November 24 (ANI): After the AIIMS web portal's server went down on Wednesday, various government agencies are supporting the hospital in bringing back digital patient care services, said a statement issued by AIIMS Delhi.

AIIMS server is down even after 40 hours, added the statement issued by AIIMS Delhi.

"Various government agencies are investigating the incident and supporting AIIMS in bringing back digital patient care services. We hope to be able to restore the affected activities soon," said the statement.

"Meanwhile all emergency and routine patient care services and lab services are being managed manually," it further said.

Meanwhile, AIIMS Delhi has also stopped internet services.

Earlier on Thursday, AIIMS issued a fresh set of Standard operating procedures (SOP) which says admission, discharge and transfer of patients will be done manually at the hospital till the E-Hospital is down.

"Latest SOPs have to be followed in manual mode till E-Hospital is down. Admission, discharge and transfer are to be done manually at AIIMS, New Delhi. Indent to be done manually," the hospital said.

It further said that the death or birth certificates are to be made manually on forms as per instruction from the working committee"Only urgent samples to be sent and that too with filled forms. Only urgent investigations are to be sent with forms as per instruction from the working committee," it added.

Earlier on Wednesday, AIIMS reported a failure in its server. The server has been down since 7 am on Wednesday, and the officials have been manually managing the OPD and sample collection.

The AIIMS said that it is taking measures to restore the digital services and is seeking support from Indian Computer Emergency Response Team (CERT-In) and National Informatics Centre (NIC).

According to the information given by AIIMS Delhi, "The server for National Informatics Centre's eHospital being used at AIIMS, New Delhi was down due to which outpatient and inpatient digital hospital services including, smart lab, billing, report generation, appointment system etc., have been affected. All these services are running on manual mode currently.""National Informatics Centre (NIC) team working at AIIMS has informed that this may be a ransomware attack which is being reported and will be investigated by appropriate law enforcement authorities. Measures are being taken to restore the digital services and support is being sought from Indian Computer Emergency Response Team (CERT-In) and National Informatics Centre (NIC)," AIIMS said in a statement.

"AIIMS and NIC will take due precaution to prevent such attacks in future. As of 7.30 pm, the hospital services are running on manual mode," as per the statement.

"The staff has been managing the outpatient department (OPD) and sample collection manually. But those who do not have a Unique Health Identification are facing problems in this regard. The administration is also facing problems in admission and discharge of patients," the statement stated. (ANI)